Return&Refund

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us.

Please note that returns will need to be sent to the following address: 

Hide&Giggle/Start Up Fulfilment

Unit 5G, Wilton Road,

Ramsgate, Kent

CT12 5HG

 

Return shipping costs are your responsibility unless the item is faulty or incorrect. 

 

Refunds

 

Refunds exclude delivery costs and will be processed within 10 working days of receipt.

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days of receiving the returned goods. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us.

 

 

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


 

Exceptions / non-returnable items

 

Certain types of items cannot be returned, like custom products (such as special orders or personalised items). This includes all made-to-order furniture, which is crafted specifically for you upon purchase and therefore cannot be restocked or resold.

Made-to-order furniture — please note:

  • Once your order is confirmed, production begins promptly. Cancellations are only accepted within 24–48 hours of placing your order.
  • We strongly recommend double-checking measurements, finishes, and configurations before ordering.
  • In the unlikely event your item arrives damaged or defective, please contact us within 48 hours of delivery with photographic evidence. We will arrange a repair, replacement part, or remake at our discretion.
  • Made-to-order items are not eligible for return or exchange due to change of mind, incorrect measurements provided by the customer, or delivery delays outside our control.

Unfortunately, we cannot accept returns on sale items or gift cards.